Choosing the Right ISO for Cloud | Privacy | AI | Date: 19th November 2025 | Time: 12:30 PM EST

PCI DSS v4.0.1 Audit For A Global Contact Platform

PCI DSS v4.0.1 Audit For A Global Contact Platform

A Fortune 100 SaaS-based hybrid cloud contact center platform engaged Accorian to conduct an independent PCI DSS v4.0.1 assessment as part of its annual compliance program. While the platform was architected to avoid the storage, processing, or transmission of cardholder data (CHD), enterprise customers, particularly in regulated industries such as financial services and healthcare, required formal PCI DSS validation as part of vendor risk management programs. Accorian partnered with the client to validate scope accuracy, assess control effectiveness, and issue the required PCI DSS v4.0.1 Report on Compliance (ROC) and Attestation of Compliance (AOC).